Privacy & Management of Personal Data

Introduction

Betunlim collects and processes personal data in connection with the provision of our gambling services. This policy describes what data we collect, the purposes for which we use it, how we protect it, and the rights you may exercise in relation to your data. It applies to all Betunlim customers and prospective customers who interact with our platforms.

Scope and definitions

This policy covers data we collect when you open an account, place bets, make deposits or withdrawals, use our betting services, contact our support team, or otherwise engage with Betunlim. It also covers data collected from devices, browsers, and networks you use to access our services, as well as data generated by your interactions with Betunlim offerings.

Data we collect

• Personal identifiers: name, date of birth, country of residence, username, email address, telephone number, and approved identification documents for verification purposes.
• Account information: account status, login credentials, security questions, and records of consent and preferences.
• Financial information: payment methods linked to your account, transaction identifiers, deposit and withdrawal records, and last four digits of payment cards where permitted by law. We store necessary data to complete the transaction and comply with financial regulations.
• Device, network, and usage data: device type, operating system, browser, IP address, language settings, device identifiers or fingerprints, activity logs (bets placed, games played, time stamps), and referrer URLs.
• Location data: approximate location derived from IP address or, where you opt in, precise geolocation to tailor services and detect potential fraud.
• Communication and support records: correspondence with Betunlim, including chats, emails, and ticket history; recorded for quality assurance and to resolve issues.

Data categories above may be collected directly from you or inferred from your interactions with Betunlim and from third-party verification services where legally permitted.

Purposes for which we use your data

• Provision and management of services: create and maintain your account, process bets, handle deposits/withdrawals, verify identity, and manage promotions and bonuses.
• Risk management and security: authenticate users, detect and prevent fraud, money laundering, and other illicit activities; monitor betting patterns for responsible gaming controls.
• Compliance and record-keeping: maintain records required by applicable laws and licensing authorities, including transaction histories and identity verification reports for the periods mandated by law.
• Operations and maintenance: ensure system performance, conduct diagnostics, and perform data analytics to improve reliability and offerings.
• Customer experience and communications: respond to inquiries, notify about important changes to our services, and deliver tailored content based on your preferences and consent.
• Marketing with consent: where you have opted in, provide promotions and offers aligned with your profile; you may withdraw consent at any time.

Legal bases for processing

1. Performance of a contract: processing necessary to provide Betunlim services and fulfill your account agreement.
2. Legal obligation: processing required to comply with applicable laws, AML/CFT regimes, and regulatory reporting.
3. Legitimate interests: fraud prevention, security improvements, and service optimization, balanced against your rights and freedoms.
4. Consent: where required for activities such as marketing communications or non-essential analytics (you may withdraw consent at any time).

Sharing of data and international transfers

• Service providers: trusted third parties that perform processing on our behalf for payments, identity verification, hosting, analytics, and customer support. We ensure these processors provide appropriate technical and organizational safeguards.
• Affiliates and partners: entities assisting in the operation of Betunlim, subject to contractual obligations to protect personal data.
• Compliance and safety: disclosure to regulators, law enforcement, or other authorities when required by law or necessary to protect Betunlim, customers, or the public.
• Cross-border transfers: where data is transferred outside your jurisdiction, we apply appropriate safeguards, including contractual measures and data protection standards consistent with this policy.

Retention of data

Betunlim retains personal data for the period necessary to provide services, fulfill legal obligations, resolve disputes, and enforce agreements. In general, account data, transaction histories, and verification records are retained for the duration of the customer relationship and for a minimum of seven (7) years thereafter, unless a longer period is mandated by applicable law or regulatory requirements. Where data is no longer required, we securely delete or anonymize it in accordance with our data retention schedules.

Security of data

We implement proportionate technical and organizational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. This includes encryption of data in transit using TLS, encryption at rest where feasible, access controls based on role, regular security assessments, vulnerability management, and a formal incident response process.

Your rights and choices

You may exercise your data protection rights where permitted by law, including:

• Access: obtain a copy of the personal data Betunlim holds about you.
• Rectification: correct inaccurate or incomplete data.
• Deletion: request deletion of personal data where no longer needed or where processing is unlawful, subject to legal obligations.
• Restriction of processing: limit processing in certain circumstances.
• Object: object to processing based on legitimate interests, including profiling for marketing.
• Portability: receive your data in a structured, commonly used, machine-readable format and transmit to another controller where feasible.
• Withdrawal of consent: withdraw consent for processing where consent is the basis of processing, without affecting the lawfulness of prior processing.
• Right to lodge a complaint: file a complaint with a supervisory authority if you believe your rights have been violated.

To exercise any of the above rights, contact Betunlim's Privacy Office at [email protected]. We will respond within statutory timeframes and provide reasonable steps to verify identity when required.

Cookies and tracking technologies

We use cookies and similar technologies to operate, analyze, and improve Betunlim services, and to personalize content. Essential cookies enable core features; non-essential cookies support analytics and marketing. You may configure cookie preferences in your account settings or disable non-essential cookies when permitted by your device; note that disabling certain cookies may affect service functionality.

Children and young persons

Betunlim services are strictly limited to individuals aged eighteen (18) years or older. We implement age verification and prevent access by minors. If a minor is discovered to have opened an account, we will suspend activity and take steps to verify identity in accordance with applicable laws.

Data protection governance

Betunlim maintains a Privacy Office responsible for data protection compliance, data subject rights handling, and ongoing review of security and processing practices. Questions or requests regarding this policy may be directed to [email protected].

Updates to this policy

Betunlim reserves the right to modify this policy at any time. When changes are material, we will provide notice within the Betunlim platform or via official communications to reflect current practices and legal obligations. Continued use of Betunlim services after such changes constitutes acceptance of the updated policy.